Guest information A-Z

Guest information A-Z


Touch the button - we’re at your service After a long day, you may need several things: room service, your shirt pressed or a wake-up call. The idea of calling three different people to get what you need seems exhausting. Trust Greenfield Hotel Golf & Spa to think of you and give you the „Greenfield Easy Service”.

You can reach all the following services with the touch of just one button:

  • Information: for special requests or information about local events.
  • Room service: to order meals or drinks to your room.
  • Wake-up call: to get on your way in the morning.
  • Housekeeping: for more towels or an extra pillow.
  • Maintenance: if something in your room does not work.

This service is not only easy, but also fast, since your request are handled 24 hours. Our staff is well-trained and ready to make your stay comfortable and convenient. „Gotthard Easy Service”, since we know what you want! Tel.: 100.

accent always clean
Our hotels have always operated with strict hygiene and cleanliness protocols in place, which we are now enhancing with our (A) Always Clean program. To protect our health and the safety of our environment it is important to look out for each other, now more than ever. We are adopting health, hygiene, and operating standards according to the ones set by international and domestic health and tourism organizations, and in some aspects going even beyond their recommendations. We do this so that you can make many beautiful memories without having to worry.

Upon request, we provide an international power socket converter if necessary, please call the reception. Tel.: 100.

air  conditining

The building is fully air- conditioned and you can adjust the temperature individually in each room. If the door or the window is open the air –conditioner is not working.


In our hotel, during the high season and on long weekends, a child animator colleague takes care of the entertainment of our guests.


On request we can organise a babysitter for you. Please contact the reception. Tel.: 100.

K&H, OTP and Erste are located in the town of Szentgotthard about 500 m from the hotel. The nearest bank is about 500 m: OTP Bank- Szentgotthárd, Mártírok street 2. Currency exchange is possible in these banks.

You can find more information about the bars under „Restaurants, Bars and Room Service”.


Our buffet breakfast is served on weekdays between 7.30 am and 10.00 am, on weekends between 7.30 am and 10.30 am. If you wish to order breakfast into your room, please complete the order form and hang it outside on your door before 3.00 am.

breakfast box

If you leave the hotel early and have no time for breakfast and wish to have a breakfast box for your trip, please inform our restaurant or reception a day in advance.

business services

We provide business services 24 hours a day at the reception.

  • Photo copying
  • Fax service
  • Laminating
  • Computer service

The broadband internet access is free for our hotel guest with own laptop.

car rental

Our hotel is co- operating with international car rental companies. Should you need a rental car, please call the reception. Tel.: 100.

check out

Check–out time in our hotel is until 11 am Please inform the reception, if you wish to check out later.

children's playroom
The children’s playroom is located on the -1 floor. Use only with parental presence. Behind our hotel there is a playground for our guests.

There is a baroque church only 50 meters from the hotel. Please ask the time of holy mass at the reception. Tel.: 100.


In our hotel, is daily cleaning. If you do not ask for cleaning on a given day, please place the „Do not disturb” sign on the knob outside your door.

conference and banqueting facilities

The Gotthard Therme Hotel & Conference offers a high-quality venue for arranging conferences, workshops, trainings, weddings, family events, team building programs from 10 to 400 participants in the most western town of Hungary, in Szentgotthárd.


Conference and meeting rooms Professional services Modern technical background Conference room for up to 400 people Dividability.


  • Hand-held and standing microphone
  • Podium equipped with amplifier
  • Mobile amplifier, sound system
  • DVD/CD player
  • Flipchart
  • Pin wall
  • Photocopier
  • Scanner
  • Printer (colour, monochrome)
  • Projector
  • Projector screen (manual and motorised)

Our meeting rooms, sized from 50 square metres to 380 square metres, are available with spacious lobbies and a private bar on the conference floor, so you will surely find the most suitable venue in our offer. All of our rooms are air conditioned and equipped with the most modern audio-visual technology.
Thanks to the huge park, in addition to the professional programs, we can offer several opportunities to spend your leisure time in an active and fun way: team building programs, entertaining shows or musical evenings ensure the unforgettable experience.
The successful event is guaranteed by our flexible conference organising team and professional hotel services!
Our rooms equipped with the latest technology, such as wireless projector, motorised screen, mobile soundproof room divider panels, built-in loudspeaker system, Wi-Fi internet access, room lighting can be varied in several ways.

credit cards
We accept the following credit cards: American Express, Master Card, Visa.

For more information please call the reception. Tel.: 100.

disabled rooms

All areas of the hotel are accessible by wheelchair. There is a room in the hotel, specially designed for the needs of disabled people. For more information please call the reception. Tel.: 100.


In urgent case please call the reception. Tel.: 100.

"do not disturb"

If you do not wish to be disturbed, please place the „Do not disturb” sign on the knob outside your door. Should you not wish to receive any calls, please contact the reception.

dry cleaning

Dry cleaning does not take place in the hotel, so this service is available from Monday to Friday and takes 2-3 days to get the clothing returned. The hotel cannot be held responsible for shrinkage or discolouration. In case of loss, the hotel can only be help liable for not more than five times the cost of cleaning of the lost article.

220 V

In case of emergency please press the „#” button or dial 112 on your telephone.

Emergency exits

There is an emergency exit plan on your entrance door indicating the nearest emergency exit. All emergency exits have a lighted sign.


For further information please call the reception. Tel.: 100.

extra pillow

Should you need an extra pillow (sponge or anti-allergic) please call the reception. Tel.: 100.


Our banqueting rooms are located on the ground floor. For more information please see „Conference and Banqueting facilities”.


See under „business services”.

fire precaution

In case of fire please press the „Emergency” button on your telefone and indicate your location. You can find a plan with the nearest emergency exit on your entrance door. Please also note the emergency instructions at the end of this information map.

fire instructions

1. Please study the emergency plan on your door.

2. Fire hydrants and extinguishers are available in the corridor. All our rooms are equipped with smoke detectors.

3. If there is an emergency the fire / evacuation alarm will start automatically.

4. If you leave your room always take your keycard with you. If the corridor is filled with smoke you may be forced to return to your room.

5. Walk to nearest emergency exit.

6. Do not use the elevators.

7. If the smoke is thick, crawl along the floor where the air and visibility are better or return to your room.

8. If you are not able to leave your room, turn off the air conditioning. The upheated door will expand to prevent to smoke from entering the room. If there are any gaps use wet towels.

9. Protect your head and the rest of your body with wet towels. The towel can also be used as breathing protection.

10. Call the emergency crew’s attention by standing in the window and / or make a lot of noise to get their attention for help.

flight information

For more information please call the reception. Tel.: 100.


Should you wish to have flowers please call the reception.

hair dryer

A hair dryer is available in your bathroom.


The nearest hospital is 60 km away from the hotel, in the country town of Szombathely: Markusovszky Hospital Markusovszky Lajos Street 3. 9700 Szombathely Tel: +36 94 311-542.

ice cubes

If you would like to order ice cubes, please call the reception. Tel.: 100.


Broadband wireless internet (WLan) is available in the whole hotel. You can use the WLan without password and free of charge. Internet corner is at your disposal in the -1 floor as well.


Please call the reception. You find the price list for the ironing service and the bag in the closet. Please arrange your items to be ironed, fill in the list and call the reception. Normal ironing service is available from Monday to Friday from 8:00 am until 8:00 pm. If you deliver the items you want to iron at 9:00 am, you will get them back the same day. If you want to iron your clothes and need an iron, ironing board, please call the reception. Tel.: 100.


Should you wish to have your clothes washed or ironed, please inform the reception. Please note, that the hotel can not be held resposible for shrinkage or discoloration.

laundry and ironing service

Please make sure, that clothing is always accompanied by a list. The price list is by the laundry bag in the cupboard. To have your laundry picked up, please dial the reception or ask the chamber-maid.

linen change

In our rooms the bed linens are changed twice a week (every 3 days). If you would like to change bed linen daily, please advise at reception. Tel .: 100.

lost & found

In case belongings have been lost or mislaid please contact our reception. The hotel is not liable for any valuables left in your room.

luggage service

For luggage service and storage please call the reception. Tel.: 100.

meetings & events

For more information see „Conference and Banqueting Facilities.”


Your room is equipped with a minibar, which we fill up daily. Your consumption will be charged to your room account.


International newspapers can be purchased at the Hotel Reception.


Using of our parking area in front of the hotel is free of charge for hotel guests.


The nearest pharmacy is located 300 m from the hotel. On request the pharmacy will deliver the necessary medicine once a day to our hotel. For more information please contact our reception.

Phone guide

Operator: For operator assistance please dial „100”. National calls: For national calls (Hungary), dial „0” and the number you require. International calls: For long distance calls, „0” then „00” and the country code, then the city code (without the 0) and finally the number you require. Calling another room: Dial the other room number.


  • Ambulance: 112
  • Firefighters: 105
  • Police: 107
  • General Emergency Call 112


Austria 00043 ca. 113 HUF ca. 233 HUF

Belgium 00032 ca. 113 HUF ca. 293 HUF

Canada 0001 ca. 135 HUF

China 00086 ca. 330 HUF

Czeh Republic 000420 ca. 113 HUF ca. 233 HUF

Denmark 00045 ca. 165 HUF ca. 330 HUF

France 00033 ca. 113 HUF ca. 330 HUF

Germany 00049 ca. 113 HUF ca. 233 HUF

Great Britain 00044 ca. 135 HUF ca. 293 HUF

Israel 000972 ca. 165 HUF ca. 293 HUF

Italy 00039 ca. 113 HUF ca. 293 HUF

Netherlands 00031 ca. 113 HUF ca. 293 HUF

Norway 00047 ca. 165 HUF ca. 330 HUF

Russia 0007 ca. 330 HUF

Slovakia 000421 ca. 135 HUF ca. 233 HUF

Slovenia 000386 ca. 135 HUF ca. 293 HUF

Sweden 00046 ca. 135 HUF ca. 293 HUF

Switzerland 00041 ca. 113 HUF ca. 330 HUF

USA 0001 ca. 135 HUF

The total amount of telephone charges will be automatically registered at the Front Office Cashier’s Desk and charged on your bill.


See under business services.

post office

Please send your mail and postcards to our colleagues at reception.

public phone

You are free to use the landline phone at the reception.


You can listen to radio on your TV.

regular laundry

Our laundry service is available from Monday to Friday from 8:00 am to 8:00 pm. You should leave your laundry before 9:00 am, in order to have it returned on the same day.

rental of sporting equipment

The following equipments are available in our hotel: Table tennis, billiard, e-bike, bike, scooter. Should you need further information, please contact the reception. Tel.: 100.


The cosy restaurant of the hotel awaits its guests with a terrace overlooking the garden, rich and healthy breakfast and dinner prepared from freshly made regional, Hungarian and international specialties.

Our Chef ' s idea is an easy and understandable gastronomy, which demonstrates the regional Hungarian cuisine complemented by some contemporary culinary and gastronomic elements.

Opening hours


  • Sunday-Thursday: 7.30 a.m. - 8 p.m.
  • Friday-Saturday: 7.30 a.m. - 9.30 p.m.

Lobby bar

  • Monday-Thursday: 12 a.m. - 10 p.m.
  • Friday: 12 a.m. - 11 p.m.
  • Saturday: 10 a.m. - 11 p.m.
  • Sunday: 10 a.m. - 10 p.m.


Monday-Sunday 12 a.m. – 3 p.m.

We await our dear guests with a seasonal menu.


Monday-Sunday: 12 a.m. – 3 p.m.

Our daily offer is available at discounted rates every day of the week.


We await our guests with an unlimited Soft Drink Package.

  • Rauch and Biogena juices from vending mashines
  • fresh water and soda-water
  • coffee from coffeemashines
  • tea selection

Valid: every day between 7 a.m. and 6 p.m.


  • Sunday-Thursday: 6 p.m. - 8 p.m.
  • Friday-Saturday: 6 p.m. - 9.30 p.m.

Plate service 4-course menu or buffet dinner. On request, it is possible to modify the ingredients of each catch. (Wide selection of cold and hot dishes in buffet system or 4-course menu. Please inform us about your intolerancies.)


For placing your order, please call the reception. Tel.: 100 We charge HUF 1.500.- Service Charge per order.

  • Food order : Monday-Sunday: 8 a.m. - 9 p.m.
  • Ordering drinks: Monday-Sunday: 7 a.m. - 10 p.m.

Please ask from our waiter the wine and drinklist!

room service

Please have a look at our Room Service Menu.

safety bath mat

Should you need a bath mat, please require it at the reception.

safety deposit boxes

There are available free of charge in your room. In addition a public safe is available at the reception. The hotel does not take any responsibility for money or valuables left in your room. Should you want to store any of your valuables there, please inform the reception.


Click the „RESET” button on the inner side of the safe door. When you release the button, a yellow light comes on and you hear two beeps – by this operation you cancel previously programmed pass codes.

2. Close the safe door and type in the code you have selected (minimum 3. maximum 8 digits). Press button „B”.

3. Safety Deposit Boksz Opening: Enter the secret pass code on the keyboard and then press button „A” or „B” – you hear a beep and a green light comes on. Then turn the scrolling button to open the safe door.


When using the lock, you have maximum 5 seconds to enter the code digits. If there is a longer break, the safe closes automatically and you must restart the operation if you want to open the safe. Please leave the safe door open while programming the secret code.

sewing kit

Should you need a sewing kit, please call the recepion. Tel.: 100.

sewing service

For more information please call the reception. Tel.: 100.

shaving kit

Should you need a shaving set, please require it at the reception.

shoe- polishing machine

There is a shoe polishing machine available in our lobby.


A shop is working in the St. Gotthard Spa&Wellness area where you can buy clothes and souvenirs.


Should you need slippers, please require it at the reception.

Smoking area

In the public areas and in the rooms of our hotel the smoking is forbidden by law. If you smoke in a non-smoking room we charge an extra cleaning fee of 100,- EUR. The smoking area is in the front of the main entrance, on the parking area, and at the terrace by the Bar.

spa centre

Opening times:

  • SPA: every day 9 a.m. - 8 p.m.
  • Swimming pool: every day 9 a.m. - 8 p.m.
  • Sauna: every day 12 a.m. - 7.45 p.m.
  • Fitness: 9 a.m. - 8 p.m., Tuesday and Thursday: 9 a.m. - 5.30 p.m.
  • Massage: every day 9 a.m. - 6 p.m.

You will be able to use the facilities and services only with the electronic watches you will recieve at the hotel reception.Unlimited access is granted between the hotel and the SPA during the opening times.The amount of the different services you use in the SPA will be automatically charged to your room account. Please present your yellow watch to accept the transaction. The watch has to be validated at the SPA reception before the first use.

The sauna is an undraped area. You will recieve sauna clothes from the SPA staff (subject to availability). The attendance on programmes held in the sauna is possible against a certain charge. According to this please purchase the sauna entry ticket at the hotel reception. Entry over the age of 18 only.

If needed the hotel guests are given a changing shelf.


If you choose to reach your room by using stairs you can find the public staircase next to the elevator.


Please contact our Front Desk.


Souvenirs are available next to the reception desk on a glass shelf. You will find merchandise and handcrafted products from Őrség.

restaurant reservation

For table reservation at our Restaurant please dial extension 100.

taxi & transfers

For further information please contact our reception. Tel.: 100.


Should you need a toothbrush, please request it at the reception.

towels change

In the room there is one shower mat, one hand towel and one bath towel for each person. Fort he Environment’s Sake: If you are happy to use your towels agan, please leave them on the towel rack. If you wish your towels to be changed daily, please leave them ont he bath floor. Towels are changed 2 times a week, if you want a daily change, please contact the reception. Tel.: 100.

tv channels

1. Petőfi Rádió (HU)

2. M1 (HU)

3. M2 (HU)

4. DUNA (HU)

5. M4 SPORT (HU)

6. RTL Klub (HU)

7. TV2 (HU)

8. FEM3 (HU)



11. NTV (DE)

12. WDR (DE)

13. 3SAT (DE)

14. Eurosport (DE)

15. BBC (ENG)

16. RAI1 (IT)

17. INFO

18. ARD (DE)

19. KIKA (DE)

20. RTL (DE)

21. SAT1 (DE)

22. PRO7 (DE)

23. ZDF (DE)

24. ZDF (DE)

25.ORF1 (DE)

26 ORF2 (DE)

Wake-up calls

Please contact the reception. Tel.: 100.

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