Guest information A-Z

In our hotel we are waiting for our guests with our own, carbonated and non-carbonated filtered water. If you would like to buy the unique bottle of the filtered water, we are at your disposal at the reception. In addition, it is possible to buy our special water-bottle at the reception, which we refill with filtered water free of charge during your stay.

Upon request, we provide an international power socket converter if necessary, please call the reception.

The building is fully air- conditioned and you can adjust the temperature individually in each room. If the door or the window is open the air –conditioner is not working.

Please contact the reception upon request.

We aim to satisfy the needs of our guests who require special diets, and we offer a smaller range of meals with our breakfast and dinner offer. If this selection does not suit you, please contact our colleagues in person on spot. We indicate possible allergens in our food offer. Our dishes are made of free ingredients, but not in separate kitchens and not with separate tools. For strong sensitivity, please note that cross contamination may occur. We appreciate your understanding of the fact that we can meet special needs only within certain limits.

In Szentgotthárd there are K&H, OTP, Erste and MBH banks, approx. 500 meters. It is possible to exchange money in banks and official currency exchange offices in Szentgotthárd.

Bathrobes are prepared in the room for our guests. If you need a different size, please call the reception.

For the maximum relaxation of our guests, our rooms are equipped with comfortable beds.

Bed sizes:

• Single size - 90x200 cm
• Double size - 180x200 cm

Our mattresses undergo regular deep cleaning, ensuring maximum hygienic conditions.

Check-out time in our hotel is until 11:00 am. Please inform the reception, if you wish to check out later.

• Children's playroom

The children’s playroom is located on the -1 floor. Use only with parental presence. Behind our hotel there is a playground for our guests.

• Outdoor playground

The playground in the garden of our hotel is equipped with a slide, swings and a climbing frame. Their use is only permitted under adult supervision.

• Equipment for children

Baby bed (baby cot), Bedrail, Thermometer , Changing table , Diaper trash , Baby bottle warmer , Bathtub, Child toilet seat, Board games, Coloring book with color pencils , LED night light, Children proof safty lock.

• Animator

In our hotel, during the high season and on long weekends, a child animator colleague takes care of the entertainment of our guests.

There is a baroque church only 50 meters from the hotel. Please ask the time of holy mass at the reception. Tel.: 100.

In our hotel, is daily cleaning. If you do not ask for cleaning on a given day, please place the „Do not disturb” sign on the knob outside your door.

If you would prefer not to be disturbed at all by our staff during your stay in our hotel, you can opt out of daily cleaning. In this case, please indicate your intention in person at the reception by filling in a declaration of intent.

If our staff finds that the room requires extraordinary cleaning during the daily service, and if our guest requests this on-site, the hotel reserves the right to charge an additional cleaning fee.

In addition to cash payment, our hotel accepts the following payment options: American Express, MasterCard, Visa, Maestro.

According to the Access4you rating system, our hotel is accessible for wheelchair users, blind and partially sighted guests, guests with limited mobility, people with cognitive impairment, and deaf and hard of hearing guests.
Within the framework of the rating, our hotel won a bronze degree.
In addition, we have a barrier-free room for our guests with reduced mobility, please contact our reception colleagues for more information.

In urgent case please call the reception. 

If you do not wish to be disturbed, please place the „Do not disturb” sign on the knob outside your door. Should you not wish to receive any calls, please contact the reception.

It is also possible to charge electric bicycles in our hotel, contact our reception colleagues for more information!

220 V

Our hotel has an electric car charging station, so our guests arriving by electric car can comfortably charge their vehicles on request.

Ask our reception colleagues for help in using the charging station!

With the lifts in the lobby, our guests can access the hotel rooms, the restaurant, the conference rooms and the children's playroom.

The spa lifts are located on the thermal bath side of the hotel, so our guests can use the spa lifts to access the spa.

In case of emergency please press the „#” button or dial 112 on your telephone.

There is an emergency exit plan on your entrance door indicating the nearest emergency exit. All emergency exits have a lighted sign.

For further information please call the reception. Tel.: 100.

Please contact the reception upon request.

Our event rooms are located on the -1 level of the hotel.

We have one plenary room that can be divided into three sections, accommodating between 10 and 280 people, and it features professional service and modern technical facilities.

Additional equipment:

• Hand-held and standing microphone
• Podium equipped with amplifier
• Flipchart
• Projector
• Projector screen (manual and motorised)

Our meeting rooms, sized from 96 square metres to 380 square metres, are available with spacious lobbies and a private bar on the conference floor, so you will surely find the most suitable venue in our offer. All of our rooms are air conditioned and equipped with the most modern audio-visual technology.

Thanks to the huge park, in addition to the professional programs, we can offer several opportunities to spend your leisure time in an active and fun way: team building programs, entertaining shows or musical evenings ensure the unforgettable experience.

The successful event is guaranteed by our flexible conference organising team and professional hotel services!

Our rooms equipped with the latest technology, such as wireless projector, motorised screen, mobile soundproof room divider panels, built-in loudspeaker system, Wi-Fi internet access, room lighting can be varied in several ways.

Should you need an extra pillow (sponge or anti-allergic) please call the reception.

In case of fire please press the „Emergency” button on your telefone and indicate your location. You can find a plan with the nearest emergency exit on your entrance door. Please also note the emergency instructions at the end of this information map.

Fire instructions:

1. Please study the emergency plan on your door.
2. Fire hydrants and extinguishers are available in the corridor. All our rooms are equipped with smoke detectors.
3. If there is an emergency the fire / evacuation alarm will start automatically.
4. If you leave your room always take your keycard with you. If the corridor is filled with smoke you may be forced to return to your room.
5. Walk to nearest emergency exit.
6. Do not use the elevators.
7. If the smoke is thick, crawl along the floor where the air and visibility are better or return to your room.
8. If you are not able to leave your room, turn off the air conditioning. The upheated door will expand to prevent to smoke from entering the room. If there are any gaps use wet towels.
9. Protect your head and the rest of your body with wet towels. The towel can also be used as breathing protection.
10.  Call the emergency crew’s attention by standing in the window and / or make a lot of noise to get their attention for help.

For more information please call the reception.

Should you wish to have flowers please call the reception.

A hair dryer is available in your bathroom.

The nearest hospital is 60 km away from the hotel, in the country town of Szombathely: Markusovszky Hospital Markusovszky Lajos Street 3. 9700 Szombathely Tel: +36 94 311-542.

Broadband wireless internet (WiFi) is available in the whole hotel. You can use the WiFi without password and free of charge. Internet corner is at your disposal in the -1 floor as well.

An electric kettle is available in every room of our hotel.

Our laundry service is available from Monday to Friday from 8:00 am to 8:00 pm. Should you wish to have your clothes washed or ironed, please inform the reception. Please note, that the hotel can not be held resposible for shrinkage or discoloration.

Please note, that the hotel can not be held resposible for shrinkage or discoloration. 

Laundry and ironing service 

Our laundry service is available from Monday to Friday from 8:00 am to 8:00 pm. You should leave your laundry before 9:00 am, in order to have it returned on the same day.
Please make sure, that clothing is always accompanied by a list. The price list is by the laundry bag in the cupboard. To have your laundry picked up, please dial the reception or ask the chamber-maid.

Dry cleaning

Dry cleaning does not take place in the hotel, so this service is available from Monday to Friday and takes 2-3 days to get the clothing returned. The hotel cannot be held responsible for shrinkage or discolouration. In case of loss, the hotel can only be help liable for not more than five times the cost of cleaning of the lost article.

Ironing

Please call the reception. You find the price list for the ironing service and the bag in the closet. Please arrange your items to be ironed, fill in the list and call the reception. Normal ironing service is available from Monday to Friday from 8:00 am until 8:00 pm. If you deliver the items you want to iron at 9:00 am, you will get them back the same day. If you want to iron your clothes and need an iron, ironing board, please call the reception.

In our rooms the bed linens are changed twice a week (every 3 days). If you would like to change bed linen daily, please advise at reception.

In case belongings have been lost or mislaid please contact our reception. The hotel is not liable for any valuables left in your room.

Upon request on arrival and departure, we deliver to the room and bring our guests' luggage from there. Storage is available on request, please indicate this at reception.

Drinks and snacks are available in the lobby of our hotel all day. If you have any further questions, please contact the reception.

We would like to inform you that in order to protect our guests, our minibar service is available on request.

If you wish to use our service, please notify our reception colleagues by telephone at 100.

The price of the ordered minibar drink packages will be charged to your room bill.

Newspapers can be purchased at the Hotel Reception.

If you need, please contact our reception colleagues.

Using of our parking area in front of the hotel is free of charge for hotel guests.

There is a free bus parking area in front of the hotel for our guests.

The nearest pharmacy is located 300 m from the hotel. On request the pharmacy will deliver the necessary medicine once a day to our hotel. For more information please contact our reception.

Operator: For operator assistance please dial „100”.
National calls: For national calls (Hungary), dial „0” and the number you require.
International calls: For long distance calls, „0” then „00” and the country code, then the city code (without the 0) and finally the number you require.
Calling another room: Dial the other room number.

IMPORTANT PHONE NUMBER:

• Ambulance: 112
• Firefighters: 105
• Police: 107
• General Emergency Call 112

INTERNATIONAL DIALLING CODES COST / MINUTE MOBILE PHONE

Austria 00043 ca. 113 HUF ca. 233 HUF

Belgium 00032 ca. 113 HUF ca. 293 HUF

Canada 0001 ca. 135 HUF

China 00086 ca. 330 HUF

Czeh Republic 000420 ca. 113 HUF ca. 233 HUF

Denmark 00045 ca. 165 HUF ca. 330 HUF

France 00033 ca. 113 HUF ca. 330 HUF

Germany 00049 ca. 113 HUF ca. 233 HUF

Great Britain 00044 ca. 135 HUF ca. 293 HUF

Israel 000972 ca. 165 HUF ca. 293 HUF

Italy 00039 ca. 113 HUF ca. 293 HUF

Netherlands 00031 ca. 113 HUF ca. 293 HUF

Norway 00047 ca. 165 HUF ca. 330 HUF

Russia 0007 ca. 330 HUF

Slovakia 000421 ca. 135 HUF ca. 233 HUF

Slovenia 000386 ca. 135 HUF ca. 293 HUF

Sweden 00046 ca. 135 HUF ca. 293 HUF

Switzerland 00041 ca. 113 HUF ca. 330 HUF

USA 0001 ca. 135 HUF

The total amount of telephone charges will be automatically registered at the Front Office Cashier’s Desk and charged on your bill.

Please contact the reception upon request.

Please contact the reception upon request.

You are free to use the landline phone at the reception.

If you would like to inquire about excursions, hiking, or need general information, please contact our reception. In our hotel you can find many information materials and brochures about the excursion places and hiking opportunities in the area.

In our hotel, children's playground, table tennis, fottball table and billiards await our guests and it is also possible to rent bicycles and electric scooters seasonally. In summer, there is a sun terrace and an outdoor playground for our guests. Please contact the reception for more information.

You can listen to radio on your TV. You can find the list of radios in the room.

The reception of our hotel is available to our guests 24 hours a day. From the room phone, press # to find our colleagues.

The cosy restaurant of the hotel awaits its guests with a terrace overlooking the garden, rich and healthy breakfast and dinner prepared from freshly made regional, Hungarian and international specialties.

Our Chef ' s idea is an easy and understandable gastronomy, which demonstrates the regional Hungarian cuisine complemented by some contemporary culinary and gastronomic elements.

• Restaurant opening hours 

Monday - Sunday: 7.00 a.m. - 10.00 p.m.

For table reservation at our Restaurant please contact our reception.

• Breakfast

Monday - Sunday : 7.00 a.m. - 10.00 a.m.

If you leave the hotel early and have no time for breakfast and wish to have a breakfast box for your trip, please inform our restaurant or reception a day in advance.

• A’la carte lunch

Monday - Sunday 12 a.m. - 5 p.m.
We await our dear guests with a seasonal menu. We welcome the youngest quests with a special children's menu every day in our A'la carte restaurant:

Monday - Friday: 10 a.m. - 6 p.m.
Saturday and Sunday: 11 a.m. - 6 p.m.

• Dinner

Monday - Sunday 6 p.m. - 9.30 p.m.
Plate service 4-course menu or buffet dinner. On request, it is possible to modify the ingredients of each catch. (Wide selection of cold and hot dishes in buffet system or 4-course menu. Please inform us about your intolerancies.)

• Lobby bar

Sunday to Thursday: 8:00 a.m - 10:00 p.m
Friday-Saturday: 8:00 a.m - 11:00 p.m

• Room service

Monday - Sunday: 7:00 a.m. - 11:00 p.m
For placing your order, please call the reception. Tel.: 100. 
We would like to inform our dear guests that we charge a service fee of HUF 2.500 per order, regardless of the amount of the order.

• Free soft drink

We await our guests with an unlimited Soft Drink Package.
Biogena juices from vending mashines fresh water and soda-water coffee from coffeemashines tea selection. Valid: every day between 7 a.m. and 6 p.m.

Should you need a bath mat, please require it at the reception.

There are available free of charge in your room. In addition a public safe is available at the reception. The hotel does not take any responsibility for money or valuables left in your room. Should you want to store any of your valuables there, please inform the reception.

GUIDE:

1. Closing of the safety deposit box with a personal pass code
   Click the „RESET” button on the inner side of the safe door. When you release the button, a yellow light comes on and you hear two beeps – by this operation you cancel previously programmed pass codes.
2. Close the safe door and type in the code you have selected (minimum 3. maximum 8 digits). Press button „B”.
3. Safety Deposit Boksz Opening: Enter the secret pass code on the keyboard and then press button „A” or „B” – you hear a beep and a green light comes on. Then turn the scrolling button to open the safe door.

GOOD ADVICE:

When using the lock, you have maximum 5 seconds to enter the code digits. If there is a longer break, the safe closes automatically and you must restart the operation if you want to open the safe. Please leave the safe door open while programming the secret code.

Should you need a sewing kit, please call the recepion.

For more information please call the reception.

Should you need a shaving set, please require it at the reception.

There is a shoe polishing machine available in our lobby. In addition, we can provide a shoe cleaning brush for our guests on request, please contact the reception if required.

Should you need slippers, please require it at the reception.

In the public areas and in the rooms of our hotel the smoking is forbidden by law. If you smoke in a non-smoking room we charge an extra cleaning fee of EUR 100,-. The smoking area is in the front of the main entrance, on the parking area, and at the terrace by the Bar.

You will be able to use the facilities and services only with the electronic watches you will recieve at the hotel reception. Unlimited access is granted between the hotel and the SPA during the opening times. The amount of the different services you use in the SPA will be automatically charged to your room account. Please present your watch to accept the transaction.

We ask our Guests to hand over the watches to our reception colleagues upon check-out. In the event of failure/loss, we charge a compensation fee of HUF 2,500 / watch.

Upon arrival, we provide our guests with a wellness towel voucher at the reception, which can be used to request a wellness towel during their stay at the hotel reception. The voucher must be returned at check-out; otherwise, the value of the voucher will be charged, which is 3,000 HUF per voucher.

The entrace to the Szentgotthárd Spa & Wellness is valid from the time of check-in 3:00 p.m. until check-out 11:00 a.m. The spa is connected with the Gotthard Therme Hotel & Conference through a corridor. Certain services of the thermal bath are available at an additional cost:

• Fitness room - extra charge
• Squash - extra charge
• Massage - extra charge
• Beauty farm - extra charge
• Wellness treatments - extra charge

More information about wellness can be found on our website.

The sauna is an undraped area. You will recieve sauna clothes from the SPA staff (subject to availability). The attendance on programmes held in the sauna is possible against a certain charge. According to this please purchase the sauna entry ticket at the wellness reception. Entry over the age of 15 only.

Please note that starting from June 2, the Sauna World of Szentgotthárd Spa & Wellness will be closed indefinitely due to maintenance. 

If you choose to reach your room by using stairs you can find the public staircase next to the elevator.

Souvenirs are available next to the reception desk on a glass shelf. You will find merchandise and handcrafted products from Őrség.

Should you need a toothbrush, please request it at the reception.

In the room there is one shower mat, one hand towel and one bath towel for each person. We check and change the towels in the rooms daily.

For the Environment: If you are happy to use your towels again, please leave them on the towel rack. If you wish your towels to be changed daily, please leave them on the bath floor.
Towels are changed 2 times a week, if you want a daily change, please contact the reception. 

Upon arrival, we provide our guests with a wellness towel voucher at the reception, which can be used to request a wellness towel during their stay at the hotel reception. The voucher must be returned at check-out; otherwise, the value of the voucher will be charged, which is 3,000 HUF per voucher.

In the rooms, our guests can choose from several Hungarian and international TV channels.

TV channels:

1    Duna HD
2    Bartok Radio
3    M1 HD
4    M4 Sport HD
5    MAX4
6    Izaura TV
7    M2 HD
8    M5 HD
9    Danko Radio
10    BBC News
11    Rai Gulp HD
12    8 TV RU
13    kabel eins
14    ProSieben
15    SAT.1
16    KiKA
17    ZDF
18    RTL Television
19    Das Erste
20    DunaW/M4Sport+
21    RTL
22    Spektrum Home +
23    Eurosport 1 Deutschland
24    3sat
25    TV2
26    WDR Köln
27    Kossuth Radio
28    RTLZWEI
29    ntv
30    Dikh TV
31    Petofi Radio
32    CRo DVOJKA
33    CRo RADIO PRAHA
34    CRo RADIO WAVE
35    CT 24 HD
36    TV Lux HD
37    RTVS 24 HD
38    Hitradio Ö3
39    ORF1
40    ORF2 W
41    SAT.1 Gold
42    SUPER RTL
43    VOX
44    BR Fernsehen Nord
45    ZDFinfo
48    TVRUS
49    TVRUS Plus
50    THT
51    Rai News 24 HD
52    CCTV 4E
53    CGTN
54    CGTN Documentary
55    TV5MONDE EUROPE HD
56    WELT
57    Euronews Russian

Please contact the reception.

Broadband wireless internet (WiFi) is available in the whole hotel. You can use the WiFi without password and free of charge. Internet corner is at your disposal in the -1 floor as well.